As a Swim England affiliated club, we follow Swim England’s safeguarding policy and procedures document, Wavepower, the latest version can be found here.

If you have welfare concerns please address your concern to one of the club’s welfare officers (listed below):

Welfare Officers

• John Browne    (welfare@mildenhallsharks.co.uk)
• Lauren Jackson    (welfare@mildenhallsharks.co.uk)

If you would prefer not to contact the club directly, you may find the following links useful:

• Swim England Suffolk:    www.suffolkswimming.org.uk/welfare.html
• Swim England East Region:    www.eastswimming.org/safeguarding
• Swim England Welfare Contacts:    www.swimming.org/swimengland/safeguarding-contacts
• Swim England/NSPCC Child Protection Helpline: 0808 100 4001
• Suffolk Safeguarding Partnership:     www.suffolksp.org.uk/concerned     0808 800 4005
• Suffolk County Council:     www.suffolk.gov.uk     0808 800 4005
• NSPCC:     help@nspcc.org.uk     0808 800 5000
• Childline:     www.childline.org.uk     0800 1111

Complaints

Any member or parent/guardian who has a complaint regarding teaching or coaching should, in the first instance, discuss their complaint with the head coach, complaints about any other aspect of the club should be addressed to the Chair.

Where the member or parent/guardian does not feel comfortable discussing the complaint with the head coach or chair, or there is a conflict of interest, the complaint should be addressed to the vice-chair or the club secretary.

A copy of the club’s complaint procedure can be downloaded here.

Further Information

The Swim England Handbook       How To Resolve Issues or Disputes      Swim England Complaints Policy